Privacy | Recobuddy

RecoBuddy Privacy Policy

E1ective Date: Friday 6th March 2026

Last Updated: Friday 6th March 2026

Thank you for choosing RecoBuddy. Your privacy is our top priority, and we arecommitted to protecting your personal information. This Privacy Policy explains how wecollect, use, and protect your data, ensuring compliance with the UK GDPR and otherrelevant UK privacy regulations.

1. Introduction- RecoBuddy (“we,” “us,” “our”) provides a platform connecting users withrecovery drivers for vehicle breakdown recovery and transport services.- This policy outlines how we handle personal data in compliance with applicableprivacy laws and regulations in the United Kingdom.

By using RecoBuddy, you consent to the collection, processing, and sharing of your data as outlined in this policy.

2. Information We Collect

2.1 Information You Provide Directly- Account Information: Name, email, phone number, password.- Driver Details: Driver's license, insurance documents, and vehicle details.- Payment Information: Processed securely via third-party gateways (e.g., Stripe,PayPal).- Support Requests: Information you share when contacting customer support.

2.2 Information We Collect Automatically- Location Data: Real-time GPS location for service delivery.- Device Data: Device type, operating system, IP address, and app version.- Usage Data: Actions performed in the app (e.g., booking, payments).

2.3 Information from Third Parties- Payment providers (e.g., transaction IDs).- Social media accounts (when signing in via Google or Facebook).

3. How We Use Your Information

We use your information to:- Provide and improve our services.- Enable real-time tracking for users and drivers.- Process payments securely.- Communicate updates and important information.- Conduct analytics and monitor performance.- Prevent fraud and enforce our Terms of Service.- Comply with legal obligations.

4. Legal Basis for Data Processing (Under UK GDPR)

We process your personal data based on the following legal grounds:- Contractual Necessity: To fulfill our agreement with you (e.g., providing vehiclerecovery services).- Legitimate Interests: To improve our services, prevent fraud, and enhance userexperience.- Consent: For marketing communications and non-essential notifications.- Legal Obligation: To comply with laws and regulations.

5. Sharing Your Information

We do not sell your personal data. However, we may share your data with:- Recovery Drivers: Limited user details (e.g., name, location).- Payment Processors: Secure transaction handling.- Service Providers: Hosting, analytics, and customer support services.- Law Enforcement: When required by legal processes or regulations.- Business Transfers: In case of a merger, acquisition, or asset sale.All third parties are bound by data protection agreements.

6. Data Security

We employ industry-standard security measures, including:- Data Encryption: SSL/TLS encryption for data in transit.- Secure Storage: Encrypted databases for sensitive information.- Access Control: Restricted access to authorized personnel only.- Regular Audits: Security assessments and updates.While we implement robust measures, no system is entirely secure. Please report anyvulnerabilities to us.

7. Data Retention

Account Data: Retained as long as your account is active.- Transaction Records: Retained for accounting and compliance purposes.- Support Data: Retained until the issue is resolved.Once data is no longer needed, it will be securely deleted or anonymized.

8. International Data Transfers

Your data may be transferred and processed outside the United Kingdom. We ensurecompliance with:- Standard Contractual Clauses (SCCs) for international data transfers.- Adequate safeguards aligned with UK GDPR requirements.

9. Your Rights Under UK GDPR

You have the right to:- Access Data: Request a copy of your personal data.- Correct Data: Update incorrect or incomplete information.- Delete Data: Request deletion of your account and associated data.- Restrict Processing: Limit how we process your data.- Data Portability: Receive data in a portable format.- Withdraw Consent: Opt out of marketing communications.

10. Children's Privacy

RecoBuddy is not intended for children under 16 years old. If we discover that a childunder 16 has provided us with personal information, we will delete it immediately.

11. Cookies and Tracking Technologies

We use cookies for:- Session management- Analytics and performance monitoring- PersonalizationYou can control cookie preferences via your device settings.

12. Third-Party Links

Our app may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal data.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be notified via:- Email notifications- In-app alerts

Last Updated: Friday 6th March 2026

14. Contact Us

For questions, concerns, or privacy-related requests, contact us: admin@recobuddy.co.uk or www.recobuddy.co.uk

15. Governing Law

This Privacy Policy is governed by the laws of the United Kingdom, including the UKGDPR and related privacy regulations.Quick Summary:- Your data is securely stored and used only for service purposes.- You have full control over your personal information.- We comply with UK GDPR and local privacy standards.Thank you for trusting RecoBuddy. Your privacy is in safe hands.

16. Refunds

If you decide you do not want to go forward with the transport/recovery before you pay then there will be no charge. If you decide to cancel the transport/recovery after a driver has been assigned, you will be charged a 15% cancellation fee.