RECOBUDDY   /   LEGAL

Cookie Policy

How we use cookies, why they matter, and the choices you can make.

Last Updated

Your choices matter. You do not have to accept optional cookies that require consent to access ordinary website content or essential services.

1. Introduction

RecoBuddy Ltd ("RecoBuddy", "we", "us" or "our") is committed to protecting your privacy and providing transparency about how information is collected and used when you visit our website.

This Cookie Policy explains what cookies and similar tracking technologies are, why they may be used, the types of information they collect, and how you can manage your preferences.

Our website, www.recobuddy.co.uk, provides information about RecoBuddy's vehicle recovery and transport marketplace, including services for private customers, independent drivers, dealerships and other businesses.

Cookies and related technologies may help us:

  • Operate and secure our website.
  • Remember your preferences.
  • Support account registration and authentication.
  • Improve website functionality and performance.
  • Understand how visitors interact with our pages.
  • Measure the effectiveness of our advertising.
  • Improve the experience of customers, drivers and business users.
  • Support integrations with authorised third-party service providers.

We recognise that you should have meaningful control over how your information is collected and used.

We will not use cookies or similar technologies that require consent unless you have provided valid consent. Where the law permits particular technologies without consent, we will comply with the conditions applying to those exceptions.

This policy applies to visitors accessing our website through desktop computers, laptops, smartphones, tablets and other compatible devices.

It should be read alongside our Privacy Policy and Terms of Use.

2. Who We Are

RecoBuddy Ltd is a company registered in England and Wales.

RecoBuddy operates a digital marketplace connecting customers and businesses requiring vehicle recovery or transport with independent recovery drivers and vehicle transport providers.

For the purposes of this Cookie Policy:

Company Name: RecoBuddy Ltd

Company Number: 17033260

Registered Office:

4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom

Website: https://www.recobuddy.co.uk

Email: [email protected]

Telephone: 020 3411 1614

ICO Registration Number: ZC151461

RecoBuddy is responsible for determining the purposes of cookies and similar technologies that it deploys on its website, subject to the respective responsibilities of any third-party providers.

3. What Are Cookies?

Cookies are small text files that websites may place on your device when you visit them.

They allow websites to store or retrieve information about your browser, preferences, interactions or previous visits.

For example, cookies may allow a website to:

  • Recognise a returning visitor.
  • Keep a user signed in.
  • Remember selected preferences.
  • Maintain an authenticated session.
  • Support security and fraud prevention.
  • Understand which pages are viewed.
  • Record how users interact with website features.
  • Measure advertising performance.

Cookies do not normally contain executable programs and cannot independently read all the information stored on your device.

However, some cookies contain unique identifiers that may be linked with personal information.

Consequently, certain cookies can be used to recognise devices, analyse behaviour or track activity across websites.

We aim to use these technologies responsibly and in accordance with applicable UK law.

4. Other Technologies Covered by This Policy

This policy also covers technologies that perform functions similar to cookies.

These may include:

Tracking pixels: Small resources or pieces of code that can help measure visits, interactions or advertising conversions.

Local storage: A browser feature that allows websites to store information on a device, sometimes for longer than a normal browsing session.

Session storage: A browser feature that temporarily stores information during a browsing session.

Website tags: Pieces of code used to manage functionality, analytics or marketing integrations.

Device identifiers: Identifiers that may help recognise a browser or device.

Software development kits (SDKs): Technologies that can support functionality, analytics or authentication within websites, applications and related services.

Device fingerprinting: Techniques that may combine information about a device or browser to recognise it.

References to cookies in this policy include these technologies where relevant.

Their use is subject to the applicable legal requirements, including the rules governing storage of or access to information on a person's device.

5. Why RecoBuddy Uses Cookies

Cookies and similar technologies may support several aspects of the RecoBuddy website.

5.1 Website operation

Cookies may be used to ensure that the website loads and functions correctly.

This can include supporting secure connections, maintaining sessions, protecting forms and remembering essential settings.

5.2 Website security

Some technologies may help identify suspicious activity, protect against unauthorised access and prevent misuse of online services.

5.3 User preferences

Where implemented, cookies may remember selected display settings, language preferences or other choices.

5.4 Website improvement

Analytics technologies may help us understand how visitors interact with our pages and identify areas requiring improvement.

5.5 Marketing effectiveness

With the appropriate consent, marketing technologies may help us understand whether advertising campaigns are generating website visits, app downloads, enquiries or other relevant actions.

5.6 Business services

Where relevant, cookies may support account authentication, business portal access and other authorised online features.

We will only use cookies for purposes that are lawful and consistent with the information provided to users.

6. Categories of Cookies

The RecoBuddy website may use the following categories of cookies.

6.1 Strictly Necessary Cookies

Strictly necessary cookies are essential for providing certain services requested by website visitors or supporting functions that cannot operate properly without them.

Depending on the features being used, these may include technologies needed for:

  • Website security.
  • Network communication.
  • Secure login sessions.
  • Authentication.
  • Essential form submissions.
  • Maintaining required session information.
  • Remembering cookie consent choices.
  • Completing requested checkout functions.
  • Preventing certain forms of fraud.
  • Other technically essential functionality.

These technologies may be used without consent where a valid legal exception applies.

However, simply describing a cookie as necessary does not automatically make it exempt from consent requirements.

We will assess whether the relevant technology is genuinely necessary for the specific purpose.

Disabling essential cookies through your browser may prevent certain website features from working.

6.2 Performance and Analytics Cookies

Performance and analytics technologies help us understand how visitors use our website.

Depending on the tools implemented, they may collect information about:

  • Pages visited.
  • Number of visits.
  • Time spent on pages.
  • Navigation between pages.
  • Referring websites.
  • General device categories.
  • Browser types.
  • Website errors.
  • Loading performance.
  • Interactions with particular features.
  • Responses to website changes.

This information can help us improve website content, navigation, accessibility and performance.

Analytics technologies may include services such as Google Analytics or appropriately configured website analytics tools.

Consent and analytics

Under UK law, certain technologies used solely to produce statistical information for improving a website or online service may qualify for an exemption from prior consent.

This exemption is subject to specific conditions, including the requirement to provide clear information and a simple, free means of objecting.

It does not apply to all analytics technologies.

Where analytics is used for advertising, cross-site tracking, individual profiling or another purpose outside the exemption, we will obtain consent where required.

6.3 Functional and Preference Cookies

Functional cookies may help remember settings that improve your browsing experience.

Examples include:

  • Language preferences.
  • Accessibility settings.
  • Display preferences.
  • Interface customisation.
  • Certain form settings.
  • Other optional website preferences.

Some functional technologies may qualify for an exception under UK cookie legislation where the applicable conditions are satisfied.

Where an exception does not apply, we will obtain consent before using the relevant technology.

6.4 Advertising and Marketing Cookies

Advertising and marketing technologies may be used to measure the performance of RecoBuddy's marketing campaigns and, where implemented, deliver more relevant advertising.

These technologies may help us:

  • Measure advertising conversions.
  • Understand advertising referrals.
  • Evaluate campaign effectiveness.
  • Identify which campaigns generate enquiries.
  • Measure app-download campaign results.
  • Create advertising audiences.
  • Display relevant advertisements on third-party platforms.
  • Limit repeated advertising.
  • Understand interactions with advertising campaigns.

Marketing technologies may involve information being shared with third-party advertising providers.

Such technologies may include tools associated with Google Ads, Meta or other advertising platforms.

Advertising and marketing cookies requiring consent will remain disabled unless you choose to enable them.

Rejecting marketing cookies will not prevent you from browsing the RecoBuddy website or using essential services.

You may still see RecoBuddy advertisements on other websites, but those advertisements will not be personalised using tracking from our website for which you have refused consent.

7. First-Party and Third-Party Cookies

Cookies may be classified according to which organisation sets them.

7.1 First-party cookies

First-party cookies are associated with the website you are visiting.

On RecoBuddy, these may support functions such as remembering website preferences, maintaining sessions and managing cookie consent.

7.2 Third-party cookies

Third-party cookies are associated with another organisation whose services are integrated into a website.

Depending on the technologies implemented, third-party providers may support:

  • Analytics.
  • Advertising.
  • Payment processing.
  • Account authentication.
  • Website security.
  • Embedded media.
  • Customer support.
  • Other online functionality.

Third parties may process certain information under their own privacy policies and contractual arrangements.

Where third-party technology requires consent, we will seek that consent before enabling the relevant storage or access.

We will also identify the relevant providers and explain their purposes through our cookie information and consent controls.

8. Website Hosting and Infrastructure

RecoBuddy may use third-party hosting and website infrastructure providers to deliver its online services.

These providers may help with:

  • Website hosting.
  • Content delivery.
  • Network security.
  • Website availability.
  • Technical performance.
  • Form handling.
  • Deployment and maintenance.
  • Protection against malicious activity.

RecoBuddy's website infrastructure includes its transition from Wix to Netlify.

Hosting technology does not necessarily result in cookies being placed on every visitor's device.

Any cookies or similar technologies actually deployed through our website infrastructure will be assessed and disclosed according to their purpose.

Technologies used solely to provide essential website functionality may qualify for a statutory exception.

Other technologies, including marketing or non-exempt analytics tracking, will be subject to applicable consent requirements.

9. Google Analytics and Website Performance Monitoring

RecoBuddy may use website analytics services, including Google Analytics, to understand how visitors interact with our website.

Where implemented, these services may help us understand:

  • The number of visitors accessing the website.
  • Which pages receive the most visits.
  • How visitors discover RecoBuddy.
  • Whether visitors use mobile or desktop devices.
  • How people navigate between pages.
  • Which content visitors find useful.
  • Whether visitors experience technical difficulties.
  • How visitors respond to website improvements.

Some analytics technologies use cookies or identifiers that can recognise browsers or devices.

Where analytics cookies are used, we will determine whether their specific configuration qualifies for a statutory exception or requires consent.

Where consent is required, the relevant tracking technologies will remain inactive until consent is provided.

Information collected through analytics may be processed by the relevant service provider in accordance with its contractual terms and privacy policies.

Google's information about its privacy practices is available at:

https://policies.google.com/privacy

10. Google Ads and Advertising Measurement

RecoBuddy may use Google Ads to promote its vehicle recovery and transport marketplace.

Google Ads technologies may be used to measure actions associated with advertising campaigns, such as:

  • Visiting RecoBuddy following an advertisement.
  • Clicking a relevant website link.
  • Visiting an app-download page.
  • Submitting an enquiry.
  • Starting an account registration.
  • Completing an action associated with a campaign.

Depending on the implementation, advertising technologies may use cookies, tracking pixels or similar identifiers.

Where Google advertising technologies involve storage or access that requires consent, they will not be enabled until consent has been obtained.

Visitors may also manage certain advertising preferences directly through Google:

https://myadcenter.google.com

Changing advertising settings with Google does not necessarily replace the need to manage cookies directly on the RecoBuddy website.

11. Meta, Facebook and Instagram Advertising

RecoBuddy may advertise its services through Meta platforms, including Facebook and Instagram.

Where implemented, Meta advertising technologies may help measure the performance of campaigns designed to attract:

  • Customers requiring vehicle recovery.
  • Customers arranging vehicle transport.
  • Independent recovery drivers.
  • Vehicle transport businesses.
  • Car dealerships.
  • Other commercial users.

Meta's advertising technologies may collect information about website visits and interactions.

Depending on the configuration, this information may be used to measure conversions, optimise advertisements or support audience-based advertising.

Marketing tracking will only be enabled where the necessary consent has been obtained.

Visitors can learn more about Meta's privacy practices at:

https://www.facebook.com/privacy/policy/

12. Payment Processing and Stripe

RecoBuddy uses Stripe to support payment processing within its marketplace.

Where visitors access payment-related services, Stripe or other authorised payment providers may use cookies and related technologies for purposes including:

  • Secure payment processing.
  • Transaction authentication.
  • Fraud detection.
  • Payment security.
  • Maintaining checkout sessions.
  • Preventing unauthorised transactions.
  • Supporting regulatory and security obligations.

Certain technologies necessary to provide a requested payment service may qualify for an exception from cookie consent requirements.

Other technologies will be subject to the applicable rules.

Stripe may process information in accordance with its own privacy policy and the arrangements applicable to the service being provided.

Further information is available at:

https://stripe.com/gb/privacy

RecoBuddy does not use payment-related cookies as a justification for enabling unrelated advertising or behavioural tracking without the necessary consent.

13. Business Portal and Account-Related Cookies

RecoBuddy provides services for businesses, including dealerships, vehicle traders and other organisations arranging vehicle movements.

Where the RecoBuddy business portal uses browser-based account functionality, cookies or similar technologies may be required to:

  • Authenticate users.
  • Maintain secure login sessions.
  • Protect accounts against unauthorised access.
  • Remember certain account preferences.
  • Support secure form submissions.
  • Maintain essential session information.
  • Provide requested portal functionality.

Cookies required to deliver a requested service securely may qualify as strictly necessary.

Optional analytics, personalisation or marketing technologies remain subject to their own legal requirements.

Users accessing a separate portal domain may encounter cookies specific to that service.

Where appropriate, separate cookie information or consent controls will be provided for the portal.

14. Social Media Links and Embedded Content

The RecoBuddy website may contain links to third-party websites and social media platforms.

These may include:

  • Facebook.
  • Instagram.
  • LinkedIn.
  • YouTube.
  • TikTok.
  • Other relevant online services.

Simply providing a normal link to another website does not necessarily cause that website to place cookies on your device.

However, embedded content, such as a video player, social media feed or interactive widget, may involve third-party cookies or other tracking technologies.

Where embedded content requires non-exempt storage or access, appropriate consent will be obtained before that technology is activated.

Visitors may be required to accept the third party's own privacy or cookie conditions when accessing external services.

RecoBuddy is not responsible for the independent cookie practices of websites that it does not operate.

We recommend reviewing the relevant third party's privacy information before sharing personal information.

15. Links to Mobile Applications and App Stores

The RecoBuddy website may provide links to download our mobile application through the Apple App Store or Google Play.

When visitors follow these links, they may leave the RecoBuddy website and access services operated by Apple or Google.

Those services may use their own cookies and tracking technologies.

Where RecoBuddy uses consent-based advertising tracking to measure app-download campaigns, the relevant website technologies will be subject to the consent requirements described in this policy.

The RecoBuddy mobile application may also use device identifiers, SDKs or other technologies that are not ordinary browser cookies.

Information about the collection and use of personal data within our mobile application is provided through our Privacy Policy and any applicable in-app privacy notices.

16. Cookie Consent and Your Choices

RecoBuddy aims to give website visitors meaningful control over the use of cookies and similar technologies.

Where cookies require consent, we will provide information about their purposes before asking visitors to make a decision.

Our consent mechanism will allow users to make appropriate choices about non-essential tracking.

These choices may include:

Accept All: Consent to the optional cookie categories described in the consent interface.

Reject Non-Essential: Decline cookies and tracking technologies that require consent while allowing technologies that may lawfully operate without consent.

Manage Preferences: Review the available cookie categories and decide which optional categories to enable.

Save Preferences: Store the selected choices for future visits, subject to any necessary renewal or update of consent.

16.1 Consent must be freely given

Where consent is required, it must be freely given, informed, specific and indicated by a clear affirmative action.

We will not treat any of the following as valid consent on their own:

  • Simply visiting the website.
  • Continuing to browse.
  • Scrolling down a page.
  • Closing a cookie notification.
  • Failing to respond to a consent request.
  • Using a website feature unrelated to the proposed tracking.

Non-essential cookies requiring consent will not be activated merely because a visitor has not rejected them.

16.2 No pre-selected optional categories

Optional categories requiring consent will not be enabled by default in the consent interface.

Visitors must be able to make a genuine choice.

16.3 Rejecting cookies

Rejecting non-essential cookies should not prevent visitors from accessing ordinary website content or essential services.

Certain optional features may be unavailable where their operation depends on technologies that a visitor has declined.

16.4 Withdrawing consent

Visitors may withdraw their consent at any time.

Withdrawal must be as easy as providing consent.

Where consent is withdrawn, we will stop subsequent use of the relevant consent-based technologies and take appropriate steps concerning previously stored information.

Withdrawal does not automatically erase all information previously collected, although visitors may have separate data protection rights relating to that information.

17. Managing Your Cookie Preferences

You can control cookies through the consent management functionality provided on the RecoBuddy website.

Where applicable, a Cookie Settings option will allow you to:

  • Review cookie categories.
  • Enable or disable optional cookies.
  • Withdraw previously granted consent.
  • Change advertising preferences.
  • Change analytics preferences.
  • Save updated settings.

We will also provide a simple, free means of objecting to technologies used under the statutory statistical purposes or appearance exceptions where those exceptions are relied upon.

Changes to your preferences will take effect for subsequent storage or access.

Some previously stored cookies may remain on your device until they expire or are deleted, even after the related tracking has stopped.

17.1 Different devices and browsers

Cookie preferences may be stored separately for different devices or browsers.

For example, a preference selected on a laptop may not automatically apply to a smartphone.

You may need to manage your choices separately on each device.

17.2 Clearing browser data

If you clear cookies or website storage, your previously recorded preferences may also be deleted.

In such cases, you may be asked to make your selections again.

18. Managing Cookies Through Your Browser

Most modern internet browsers include settings that allow you to control cookies.

Depending on your browser, you may be able to:

  • View stored cookies.
  • Delete individual cookies.
  • Delete all stored cookies.
  • Block third-party cookies.
  • Restrict particular websites from storing cookies.
  • Clear browsing data automatically.
  • Control website permissions.

You can find additional instructions through the following browser providers:

Google Chrome:

https://support.google.com/chrome

Apple Safari:

https://support.apple.com/safari

Microsoft Edge:

https://support.microsoft.com/microsoft-edge

Mozilla Firefox:

https://support.mozilla.org

Blocking all cookies may affect certain website functions, particularly secure account access and session-based services.

Browser controls may not cover every type of tracking technology. RecoBuddy's website-specific preference controls should therefore be used where available.

19. Cookie Duration and Retention

Cookies may remain on your device for different lengths of time.

The duration depends on the cookie's purpose, configuration and the service provider responsible for it.

19.1 Session cookies

Session cookies are temporary.

They are normally deleted when the browsing session ends, although the precise behaviour may depend on the browser.

They may be used to maintain temporary session information or support essential functionality.

19.2 Persistent cookies

Persistent cookies remain on a device beyond a single browsing session.

They may be used to remember preferences or support other disclosed functions.

Persistent cookies expire according to their configured duration or when deleted by the user.

19.3 Retention principles

RecoBuddy aims to ensure that cookie durations are proportionate to their intended purposes.

We will review the duration of cookies used through our website and avoid retaining information for longer than necessary.

Where cookies collect personal information, the relevant personal data retention requirements will also apply.

The specific duration of each cookie should be available in the website's detailed cookie information.

20. Cookies and Personal Information

Some cookies and similar technologies may collect information that constitutes personal data under UK data protection legislation.

Depending on the technology, this could include:

  • IP addresses.
  • Browser identifiers.
  • Device identifiers.
  • Browser type and version.
  • Operating system information.
  • Approximate geographic location.
  • Website interaction information.
  • Advertising identifiers.
  • Referral sources.
  • Pages visited.
  • Dates and times of interactions.

Whether this information identifies an individual may depend on how it is collected, combined and processed.

Where personal data is processed, RecoBuddy will comply with the applicable requirements of UK data protection law.

These requirements include identifying an appropriate lawful basis, providing relevant privacy information and respecting applicable individual rights.

Our Privacy Policy provides further details about how we collect, use, disclose and protect personal information.

21. Legal Basis for Using Cookies

The rules governing cookies and similar technologies in the United Kingdom include:

  • The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), as amended.
  • The UK General Data Protection Regulation (UK GDPR).
  • The Data Protection Act 2018.
  • Relevant provisions of the Data (Use and Access) Act 2025.

21.1 Consent-based technologies

Where no statutory exception applies, we will obtain valid consent before storing information on, or accessing information from, a visitor's device.

Where the technology also processes personal data, an appropriate lawful basis under the UK GDPR must apply.

21.2 Strictly necessary technologies

Consent is not required under PECR for technologies that meet the relevant exception for providing a service specifically requested by the visitor.

This exception is limited to genuinely necessary purposes.

21.3 Statistical purposes

Certain technologies may be used without prior consent solely to collect statistical information for improving a website or online service.

The legal conditions include:

  • Restricting the relevant use to the permitted statistical purpose.
  • Providing clear information.
  • Providing a simple and free means of objecting.
  • Complying with applicable data protection requirements.

21.4 Appearance and functionality

Certain technologies may qualify for an exception where they are used to adapt or improve the appearance or functionality of a website in accordance with the applicable statutory conditions.

Where this exception is relied upon, we will provide the required information and objection mechanism.

21.5 Advertising technologies

Technologies used for online advertising, behavioural profiling or non-exempt cross-site tracking will not be treated as exempt merely because they also provide analytics or functionality benefits.

Consent will be obtained where required.

RecoBuddy will assess each relevant technology according to its actual purposes rather than relying solely on its general category.

22. Third-Party Data Sharing

Some website technologies may involve information being transmitted to external service providers.

Depending on the integrations used, these providers may supply:

  • Hosting and infrastructure.
  • Website security.
  • Analytics.
  • Advertising measurement.
  • Payment processing.
  • Authentication.
  • Business portal functionality.
  • Embedded content.

We will use appropriate contractual and organisational safeguards where required by law.

Third-party providers may act as data processors, independent controllers or joint controllers, depending on the nature of the service and the processing involved.

Where consent is necessary for a third party's use of tracking technology, the relevant provider and purpose will be identified before consent is requested.

We will not assume that all third-party technologies are essential simply because they are supplied by a service provider.

23. International Data Transfers

Some third-party service providers may process information outside the United Kingdom.

For example, certain analytics, advertising, hosting or payment service providers may operate internationally.

Where personal data is transferred internationally, RecoBuddy will take appropriate steps to ensure that transfers comply with applicable UK data protection requirements.

Depending on the circumstances, these measures may include:

  • Reliance on applicable UK adequacy regulations.
  • Appropriate contractual safeguards.
  • Relevant international data transfer agreements.
  • Other lawful transfer mechanisms.

Further information about international transfers is provided in our Privacy Policy.

24. Security of Cookie-Related Information

RecoBuddy takes reasonable steps to protect personal information collected through its website.

Depending on the systems involved, security measures may include:

  • Encrypted communications.
  • Access restrictions.
  • Secure hosting arrangements.
  • Authentication controls.
  • Monitoring for unauthorised access.
  • Appropriate technical configurations.
  • Restricted access to relevant systems.
  • Periodic reviews of third-party integrations.

No online system can guarantee absolute security.

However, we aim to maintain safeguards appropriate to the information processed and the risks involved.

25. Cookies and Children

RecoBuddy's services are primarily intended for adults and businesses requiring vehicle recovery or transport.

Our website is not designed to encourage children to provide personal information.

We do not intentionally use website tracking technologies to create advertising profiles of children.

Where we become aware that information involving a child has been processed inappropriately, we will take suitable steps in accordance with applicable law.

Parents or guardians with concerns may contact us using the details provided in this policy.

26. Your Data Protection Rights

Where cookie-related information constitutes personal data, you may have rights under applicable UK data protection legislation.

Depending on the circumstances, these may include:

Right of access: You may request access to personal data held about you.

Right to rectification: You may request correction of inaccurate personal information.

Right to erasure: You may request deletion of personal data in circumstances where this right applies.

Right to restrict processing: You may request restrictions on certain uses of your information.

Right to object: You may object to particular processing activities where the relevant legal conditions apply.

Right to data portability: You may request certain information in a portable format where this right applies.

Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

These rights are subject to applicable conditions and exceptions.

To exercise your rights, please contact:

[email protected]

We will assess and respond to requests in accordance with applicable legal requirements.

27. Changes to Our Website Technologies

RecoBuddy may introduce, update or remove website features and third-party integrations.

For example, changes may occur when:

  • Website hosting arrangements change.
  • New business portal features are introduced.
  • Analytics tools are added or removed.
  • Advertising services are updated.
  • Authentication systems change.
  • New security technologies are implemented.
  • The website is redesigned.
  • Existing website functionality is replaced.

When these changes affect cookies or similar technologies, we will review their purposes and legal requirements.

Where a new purpose requires consent, we will request appropriate consent before activating the relevant tracking.

We will also update our cookie information where necessary.

28. Complaints and Concerns

If you have concerns about how RecoBuddy uses cookies or processes personal information, we encourage you to contact us.

Email: [email protected]

Telephone: 020 3411 1614

Please provide sufficient information to allow us to understand and investigate your concern.

We will aim to resolve legitimate concerns fairly and promptly.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

You do not have to contact RecoBuddy before seeking guidance from the ICO, although contacting us first may allow us to resolve your concern directly.

29. Changes to This Cookie Policy

RecoBuddy may update this Cookie Policy from time to time.

Updates may be necessary to reflect:

  • Changes in legislation.
  • Updated regulatory guidance.
  • Website improvements.
  • New technologies.
  • Changes to third-party providers.
  • Changes to our business operations.
  • Security requirements.
  • Changes in the purposes for which cookies are used.

When this policy is updated, the revised version will be published on our website.

The date at the top of this page will indicate when the policy was last updated.

Where material changes require fresh consent, we will request that consent before implementing the relevant tracking.

Visitors are encouraged to review this policy periodically.

30. Contact Information

For questions concerning this Cookie Policy, cookie preferences or the handling of personal information, please contact:

RecoBuddy Ltd
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom

Email: [email protected]

Telephone: 020 3411 1614

Website: https://www.recobuddy.co.uk

Company Number: 17033260

ICO Registration Number: ZC151461

Frequently asked questions

Quick answers to common questions about cookies.

What are cookies?

Cookies are small files that websites can store on your device to support functionality, remember preferences or collect information about website usage.

Does RecoBuddy use cookies?

The RecoBuddy website may use cookies and similar technologies for website operation, security, functionality, analytics and marketing, depending on the services and integrations enabled.

Do I have to accept cookies to use RecoBuddy?

No. You do not have to accept optional cookies that require consent to access ordinary website content or essential services.

Can I reject advertising cookies?

Yes. Advertising tracking requiring consent can be rejected through the website's cookie preference controls.

Does rejecting cookies affect my ability to book vehicle transport?

Rejecting optional advertising or analytics cookies should not prevent you from using essential booking functionality. Some optional features may depend on separate preferences.

Can I change my cookie preferences?

Yes. You can change or withdraw your consent through the website's cookie settings functionality.

Does RecoBuddy use Google Analytics?

Google Analytics is one of the tools that may be used for website measurement. Its actual deployment and cookie behaviour depend on the website configuration.

Does RecoBuddy use cookies for advertising?

Where advertising tracking is implemented, it may be used to measure campaign effectiveness or support advertising audiences. Technologies requiring consent must remain inactive until that consent is obtained.

Are my payment details stored in cookies?

Cookies may support secure payment sessions or authentication, but they should not be treated as a means of storing full payment card information for ordinary browsing purposes. Payment information is handled through the applicable secure payment systems.

How long do cookies remain on my device?

Some cookies last only for a browsing session. Others may remain for a defined period. The precise duration depends on the specific cookie and its purpose.

Can I delete cookies?

Yes. Most browsers allow you to view and delete cookies and other website data through their settings.

Who should I contact about privacy concerns?

You can contact RecoBuddy at [email protected].